Free Trial: Understanding the ‘Fine Print’
I recently received this e-mail from a person who is not yet a customer. She writes:
This is a very important question in my opinion, because I’m sure we all know someone (or have been that someone) who got stuck in an endless loop of unwanted communications, unacceptable charges, and general frustration, all because they clicked a button on the internet marked “free”. Well, we here at DreamBox want to be part of the solution, and the best way to solve this problem is with some good ol’ fashioned honesty!
So here it is, the “fine print”
The DreamBox Learning free trial (14 days for parents, 30 days for teachers), starts from the day you register, and is absolutely risk-free, no obligations, no run-arounds, no kidding. We only take the information we need to set up your account, establish your student’s curriculum placement, and keep you in the loop about your child’s progress. Yes, you will receive e-mails, but only from us, and you even get to choose what kinds of e-mail you receive (more on that later). DreamBox Learning does NOT share your information with other companies, especially not spammers and solicitors – we don’t like communicating with them any more than you do!
While it is possible to cancel your free trial before it ends, keep in mind that there is no obligation to buy, and we do not bill you at the end of your trial period. Actually, we can’t bill you unless you subscribe; we won’t ask for payment or billing information unless you’re buying a subscription. So don’t worry if you “forget” to cancel at the end of your trial, because we’ve already done it for you.
At the end of your free trial
At the conclusion of your trial, your student’s account expires and their progress is saved for at least six months, just in case you wish to subscribe at a later date. You will still have access to your Dashboard, even if your first trial has expired, and can use this access to start additional trials for other children under the same account.
When you’re ready to purchase
If you do decide to purchase a home subscription, signing up is quick and easy. Just go to the “Account/Settings” tab in your Dashboard and select “My Subscription”. Click on the “Buy a subscription” link, and follow the instructions. Any children that have started free trials, will already be featured on the sign-up page, and all you need to do is select the children you’re subscribing, fill out your payment or billing information, and submit. Keep in mind that DreamBox uses the VeriSign service to protect your security and prevent malware infection, and DreamBox will not permanently store your payment or billing information after purchase (although we do save the last 4 digits for those who use a credit card, so you can tell which card was charged for later reference).
Teachers: consult your DreamBox sales representative for pricing, and to determine the best payment option for you and your school. The easiest way to do this is by visiting http://www.dreambox.com/teachers/order_now and request a quote.
DreamBox auto-renews all home subscriptions at the end of the subscription period. If you’re concerned that you’ll forget, then perish the thought – we’ll send you an e-mail notification at least 5 days before this happens. Nobody likes surprises when it comes to their credit card! Classroom accounts expire on a set date, so you’ll want to speak with your sales representative to determine your best course of action for renewal.
Control the emails you receive
Finally, remember what I said about controlling the types of e-mail you receive from us? You can do this any time, even if you’ve never purchased a subscription. Go to the “Account/Settings” tab in the Parent Dashboard and select “Notification Preferences”. From this page, you can either disable your Notifications entirely, or filter the specific types of e-mails you want to receive. I definitely recommend the second option, since you’ll definitely want the notifications relating to your student’s progress and your account’s auto-renewal. For Teachers, notifications work differently due to student reporting. If you’d like to opt out of communications, email email@example.com and we’ll take care of it for you.
Do you have a question about DreamBox? Well, what are you waiting for? Use the “Send Feedback” button in the lower right hand corner of the DreamBox Learning game window, and let us know what’s going on. We can also be contacted about this, or about any other DreamBox questions you may have, at firstname.lastname@example.org. We’re always more than happy to help you!