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The Parent’s and Guardian’s Guide to DreamBox

Short answers—and helpful links—to our most frequently asked questions

It’s not just administrators, educators, and students who are in back-to-school mode this week. Parents and guardians get butterflies in their bellies every August too.  And it’s not just about outfitting their students with the requisite supplies and clothes they need for a new school year. There are schedules to manage, activities to juggle, meals to plan, and more. And, at the end of the day, there’s homework too. We get it, we’re parents too.

DreamBox is committed to supporting parents and guardians who want to be involved in their children’s education. And, we want to make it as easy as possible for them. To that end, we’ve compiled a shortlist of the topics parents inquire about most often, and we’ve embedded links to helpful support articles to step them through the basics. Please pass the link to this post on to parents and guardians of students in your classroom.                                                                                                           

Getting started with DreamBox
Because your student may be accessing DreamBox on a different device at home from the one they use in school, they may experience compatibility issues. Most often, a simple software update is all you need to get up and running fast. For example, DreamBox requires Adobe Flash Player version 11.7.0 or later to run. Your student may receive an error message if Flash Player has not been installed, updated, or enabled on your Internet browser. Here’s how to install and enable Adobe Flash Player.

Also, login instructions are different, depending on the device you’re using. Here’s how to log in if you’re using DreamBox on an iPad and here’s how to log in if you’re using DreamBox on a computer.

Understanding the Family Dashboard
The Family Dashboard enables parents and guardians to track student progress in DreamBox, adjust account settings (e.g., update your email address, notification preferences, etc.), and assign lessons. Here’s how to set up parent access to the family dashboard. Once you’re all set up and logged in, this DreamBox article explains all the features and resources accessible from the dashboard and shows you how to navigate from one screen to the next. You can also switch on the Help Mode tips feature to access information on specific elements of the dashboard until you get comfortable using the interface.

Finally, many parents ask if it’s possible to access the dashboard from a tablet or smartphone and the answer is YES! Although students can only play DreamBox on a computer or iPad, parents and guardians can conveniently access the dashboard using any PC, Mac, Android, or iOS device that is equipped with a modern browser.

Understanding learning environments
DreamBox has more than 2000 lessons available in three age-appropriate learning environments that are designed to be fun and motivational. Each environment uses different characters, layouts, and gaming features to appeal to students of different ages. For example, the K-2 Environment is set in an Adventure Park and features games based on four themed stories: Pirates, Pixies, Dinosaurs, and Pet Friends. Here’s how to navigate this environment and how to access the Arcade, a learning incentive that allows students to spend the tokens they earn after completing recommended lessons.

Early in the Third Grade curriculum, when students start working on fractions, they automatically graduate to the 3-5 Environment, a more mature game setting in which students choose from various lesson icons. Finally, students in grades 6 and higher are automatically placed in the 6-8 Learning Environment, a similar setting which features advanced games designed to engage students of higher grade levels. Here’s how to navigate these environments and how to earn badges, minigames, collection items, and coins.

Helping your student achieve success with DreamBox
DreamBox is designed to create a deep learning experience that motivates students to progress and achieve success, providing just the right amount of support when they need it. Parents naturally want to help a child who is struggling with a challenging lesson. Here’s why you should resist the instinct to intervene. Instead, help maximize your student’s learning experience with DreamBox by encouraging them to:

  • Try every problem: Persist, even when it’s hard.
  • Finish every lesson: Persevere instead of choosing another lesson.
  • Click the Help and Hint buttons, as needed: Assistance is always just a click away.
  • Use your headphones with the volume on: Listen to the directions and feedback.
  • Work Independently: Don’t let others do your work for you.

Finally, if you still have questions about using DreamBox at home, please contact our Client Success team. You can reach us by email at or by phone at 1 (877) 451-7845 ext. 3. We are available Monday through Friday between 5AM and 5PM, PT.

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